Privacy Policy

Effective date: October 26th 2025

I respect your privacy and want you to feel safe here. This Policy explains what personal data I collect, how I use it, and your rights. By using this website or my services, you agree to this Policy.

Who I Am

My name is Nadja Franz, and I operate as a Danish-registered business serving clients worldwide.
Website: https://nadjafranz.com

I offer coaching, online sessions, group programs, courses and events that support personal growth and wellbeing. These services are not a substitute for medical or psychological treatment.

What Personal Data I Collect

Information you provide directly

This includes:

  • Name, email address, phone number and postal address

  • Information you share when booking sessions, programs or events

  • Payment details when purchasing services

  • Any emails, forms or messages you send me

Website & usage data (collected automatically)

This includes:

  • IP address and approximate location

  • Browser type and device information

  • Pages visited, clicks, and time spent on site

  • Referring links

Comments

If you leave a comment on the site, the comment and its metadata may be stored to help recognize and approve future comments automatically.

How I Use Your Data

I use your personal data to:

  • Provide the services you request (sessions, programs, events, courses)

  • Send confirmations, reminders and service-related updates

  • Respond to messages and customer support requests

  • Improve my website and services

  • Send newsletters and updates (only if you opted in)

  • Comply with legal, tax and accounting requirements

You can unsubscribe from marketing emails at any time.

Payments & Financial Data

I use Stripe and Bank Transfer to process payments.

  • Stripe: Payment details are processed directly by Stripe. I do not store your full payment card details.

  • Bank Transfer: I may receive your name, bank reference and account information as part of the transfer.

These providers process your data according to their own privacy policies.

Email List & Marketing

If you sign up for my mailing list, your name and email will be stored with Mailchimp, the email service I use to send newsletters, updates and resources.

You can unsubscribe at any time via the link at the bottom of any email.

Cookies & Website Tracking

This website uses cookies and similar technologies to:

  • Improve browsing experience

  • Enable basic site functionality

  • Understand how the site is used

You can adjust your browser settings to refuse cookies. Some features may not work correctly if cookies are disabled.

How Long I Keep Your Data

I only keep personal data as long as necessary to provide services, meet legal obligations or for record-keeping.

For example:

  • Comments may be kept indefinitely

  • Email list data is kept until you unsubscribe

  • Financial records are kept as required by Danish and EU law

Your Rights & Choices

If you are in the EU/EEA or your data is processed under GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to or restrict processing

  • Request a copy of your data

If you have an account or have left comments, you may request an exported file of your personal data.

To exercise your rights, contact me using the details below.

Data Sharing & Third Parties

I do not sell or rent your personal data.

I may share your data with trusted service providers who help operate the business, such as:

  • Payment providers (e.g., Stripe)

  • Email newsletter provider (Mailchimp)

  • Website hosting and technical support

These parties only receive what is necessary to perform their services and must protect your data.

I may also share information if required by law or to protect my rights and prevent fraud or misuse.

International Data Transfers

Your data may be stored or processed outside Denmark or the EU.
When I transfer data internationally, I take steps to ensure it is protected according to GDPR standards.

Coaching & Wellbeing Disclaimer

My services support personal growth and wellbeing. I do not diagnose, treat or cure physical or mental health conditions. Nothing in my sessions, programs or content should be considered medical, psychological, therapeutic or other professional health advice.

If you have health concerns, please seek support from a qualified healthcare provider.

Updates to This Policy

This Privacy Policy may be updated from time to time. The updated version will be posted here with a new “Effective date”. Continued use of the website means you accept the updated Policy.

Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, contact me at:

Email: info@nadjafranz.com